3 reasons why NHS partners choose Livi Practice

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With primary care seeing record levels of demand at present, GPs and practice teams face a daily challenge to deliver an increasing number of appointments.

Livi Practice has been specifically designed to support general practice in this regard, at both a system or individual practice level. Today, our service is trusted by over 4,500 practices and provides over 10,000 consultations every week.

Here, we present just some of the reasons why NHS partners choose Livi Practice.

1. We build resilience

With Livi Practice, PCNs and individual practices can call on digital clinical resource where and when they need it. Whether it’s GP capacity for core hours, or support for winter pressures – we’re on hand no matter what challenges might arise.

We know capacity in general practice has never been more challenging to plan for. So, we work to understand demand spikes, building flexible, bespoke services that are equipped to respond to the specific needs of a given population.

As a system partner, we use data to gain a deeper understanding of patient demographics and patterns in a specific footprint. These insights inform service models that allow capacity to be reallocated and reprioritised quickly to serve rising patient need. This agile approach helps more patients to receive the care they need, eases pressure on teams and builds more resilient services. Something which our partners have found to be of great benefit.

"Short notice additional capacity was often requested and Livi pulled out all of the stops with the scheduling team to deliver additional capacity." - North Yorkshire CCG

While for individual practices, we provide ongoing clinical support, freeing practice time and face-to-face clinical capacity. Livi Practice offers the stability of using a complete and consistent solution compared to locum services.

"It’s taken the burden off the rest of our GPs because of the additional capacity from Livi." - Hazeldene Medical Practice

2. We’re a true digital extension of the practice team

Our goal is to provide a seamless experience for practices and patients. We mirror local pathways and formularies and bookable Livi sessions are integrated within your EMIS or SystmOne platform.

That means your team can book a remote consultation where appropriate for a patient directly with a GMC-registered Livi GP or ACP, just as they would within their practice. While any information or clinical notes taken by our clinicians during the consultation are also recorded within your system too.

"A huge benefit of Livi is how it works within EMIS. It’s just like booking with our own doctors and we can communicate with our clinicians directly as well through EMIS. It really helps." - Woosehill Medical Centre

It’s no wonder our partners highlight the level of integration Livi Practice delivers and its ease of use alongside existing workflows. Getting set up is simple as well. Services can be up and running in a matter of weeks and our team help onboard practices quickly and effectively.

"It’s very seamless because of the background and back-office support Livi provides, both in training, platforms, internal processes and policies. One of the main reasons we came to Livi is because of the back-office support." - Hazeldene Medical Practice

3. We’re digital healthcare experts

When you choose Livi Practice, you choose the UK’s leading digital healthcare provider, rated Outstanding by the Care Quality Commission. Indeed, we have a proven track record in supporting practices and PCNs in not only boosting clinical capacity but also freeing practice resources, and receive excellent feedback from patients and partners.

All Livi GPs are experienced NHS clinicians that deliver quality care and can refer, provide fit notes and prescriptions where appropriate. All our clinicians also undergo specialist training in delivery of digital consultations and our robust clinical governance and patient safety framework ensures the highest standards.

"Livi has made such a difference with the extra appointments. It’s wonderful to be able to offer Livi and receive good feedback from patients after their remote consultation." - Woosehill Medical Centre

Livi also bucks misconceptions surrounding digital healthcare, supporting young and old patients alike for a range of health issues, from minor infections to long-term conditions. Indeed, today more than 30% of Livi patients in the UK are seen for a long-term condition.

"On top of helping people and taking pressure off GP surgeries, Livi is an all round great thing and does what it says on the tin. You just can’t knock it.” - John, Livi Patient

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Livi also has additional solutions available in patient messaging and practice websites, which can serve as perfect complements to our Livi Practice service.