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__Press Release__
__UK__

## Kry Livi and HA | Wisdom Wellbeing Partner to Bring Digital GP Access to Thousands of Individuals

As NHS GP waits stretch beyond two weeks for five million patients, the new partnership introduces digital primary care into HA | Wisdom Wellbeing’s top‑tier health & wellbeing package, already adopted by over 300 organisations

Kry Livi is bringing fast-access digital GP services to more than 16 million people across the UK and Ireland, through a new partnership with HA | Wisdom Wellbeing, the country’s leading Employee Assistance Programme (EAP) provider.

Under the partnership, HA | Wisdom Wellbeing will add a virtual GP service powered by Kry Livi - as part of its expanded health & wellbeing offering, Wisdom Super Care. Individuals with access to the HA | Wisdom Wellbeing service will be able to book a GP consultation via Livi’s app, typically within minutes, complementing the mental health, menopause care, counselling and wellbeing support that HA | Wisdom Wellbeing already delivers to more than 90,000 organisations.

The announcement comes as NHS GP access reaches crisis point. Five million patients in England are now waiting more than two weeks for a GP appointment - an 18 percent rise since 2020, according to the Care Quality Commission - and one in three people say their last GP wait was too long. At the same time, the hidden cost of employee sickness has reached £103 billion annually, driven overwhelmingly by workers who cannot access timely care and continue working through illness rather than seeking early treatment, according to IPPR research.

By offering Kry Livi’s digital GP service with HA | Wisdom Wellbeing’s platform, the partnership creates a joined-up pathway from mental health support through to physical primary care - available to individuals without the need for a separate subscription, referral or waiting list.

Bertrand Stern-Gillet, CEO at HA | Wisdom Wellbeing said: "Our mission has always been to support the whole person, mind and body. Partnering with Kry Livi allows us to extend that commitment into primary care, giving our clients’ people fast, professional access to a GP when they need it most. This is a natural evolution of our offering and reinforces our position as the most comprehensive health & wellbeing provider in the UK and Ireland."

Jamie Griffin, Head of Commercial, Kry Livi UK said: "Five million people waiting over a fortnight to see their GP is not just a health crisis, it is a productivity crisis. This partnership with HA | Wisdom Wellbeing means that for the first time, millions of people have fast, professional GP access built into the organisational benefits they already hold. Early intervention is the most effective intervention. We are proud to be making that a reality at scale."

__How the Partnership Works__

•	GP access via EAP: Individuals supported by Wisdom Super Care can access Kry Livi’s digital GP service directly as part of their benefits - no separate subscription or referral required

•	Employer impact: Organisations can offer GP access as an enhanced benefit, with evidence showing that early access to primary care reduces absenteeism, shortens recovery times, and supports productivity. IPPR research found that £25 billion of the UK’s annual sickness cost is driven by presenteeism - employees working through illness because timely care is out of reach

•	Broad reach: Available immediately to individuals and eligible dependents across HA | Wisdom Wellbeing’s network of more than 90,000 organisations.

For further information please visit https://www.livi.co.uk.

Notes to Editors
•	GP waiting time data: Care Quality Commission, State of Care 2023–24 (October 2024). Five million patients waiting more than two weeks for a GP appointment in England; 18% rise since February 2020.

•	Sickness cost data: IPPR Commission on Health and Prosperity (2024). Hidden cost of employee sickness £103 billion annually; £25 billion attributable to presenteeism.

•	One in three patients (34%) said their last GP appointment wait was too long: GP Patient Survey 2024, NHS England/Ipsos.

__Kry/Livi media contact details:__

Global: Natalie Sutton, natalie@nataliesutton.co.uk, 07768 026197

__About HA | Wisdom Wellbeing__

HA | Wisdom Wellbeing is the UK & Ireland’s leading and most trusted mental health & wellbeing provider, supporting over 90,000 organisations and 16 million lives. Its award-winning EAP delivers 24/7 mental health counselling, wellbeing support, legal and financial guidance, and critical incident assistance to individuals across the public, private and non-profit sectors. HA | Wisdom Wellbeing’s Wisdom app provides individuals with on-demand access to wellbeing tools, live chat and personalised support. For more information, visit www.healthassured.org.

__About Kry/Livi:__

Kry is the European leader in digital first healthcare, allowing patients to consult with a qualified health professional in minutes, via their smartphone or tablet or have a physical visit within the Kry network when needed. Since launching in early 2015, Kry has helped over 11 million patients and provided more than 200 million patient interactions throughout Europe.

Backed by some of Europe’s most renowned tech investors, Kry is reimagining the future of healthcare through digital innovation. Headquartered in Stockholm, Kry’s 5,000+ clinicians and 1,000+ employees are committed to improving the world’s health through innovation, one patient at a time. Kry operates in Sweden, Norway, France, and the UK. In the UK and France, Kry trades as Livi. To learn more, visit www.kry.se / www.livi.co.uk / www.livi.fr / www.kry.no. 


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Kry Livi and HA | Wisdom Wellbeing Partner to Bring Digital GP Access to Thousands of Individuals

## Livi UK and Scan.com Partner to Expand Access to Diagnostic Imaging Services

__London, 10 March 2026__ – digital healthcare provider Livi UK today announces a strategic partnership with Scan.com, the UK’s leading private diagnostic imaging platform, to broaden access to fast-track scans for patients across the UK. The partnership brings Scan.com’s nationwide network of imaging services into Livi’s private healthcare ecosystem, offering direct booking for MRI, CT, ultrasound, X-ray and other scan types through Livi’s platform.

This integration enhances Livi’s existing healthcare offering, enabling both business-to-business (B2B) employee benefits and employee assistance programme (EAP) partners including health assurance schemes) and B2C self-pay patients to access diagnostic imaging with greater convenience and choice.

With demand for diagnostic tests continuing to grow and NHS waiting lists for imaging remaining a systemic challenge, swift access to scans is increasingly critical. According to Nuffield Trust in January 2025, nearly 759,000 MRI scans and 767,000 CT scans were conducted in England alone, collectively making up around 60 percent of diagnostic test activity, and some patients still waited over six weeks for tests to take place.

Scan.com partners with over 300 scanning centres across the UK, enabling patients to find and book appointments and receive comprehensive support from initial consultation through to digital reporting.

__Dr Tom Davis, UK Country Manager & Medical Director of Livi UK,__ said: “Our partnership with Scan.com marks an important step in expanding diagnostic options for our patients and employer partners. By integrating Scan.com’s imaging network into Livi’s digital healthcare platform, we are empowering people with faster access to vital diagnostic scans - a key part of the patient journey that can accelerate diagnosis and intervention.”

__Lizzie Tuckey, Managing Director, Scan.com,__ said:

“We’re delighted to be partnering with livi UK to support broader access to essential medical imaging. Scan.com’s mission has always been to enable faster diagnoses by making imaging more accessible for all, and working with Livi means we can reach more patients and corporate partners who value timely, transparent access to imaging services.”

__How the Partnership Works__

· __Patient Pathways__: Livi’s private self-pay and employee access programme (EAP) patients can now discover and book Scan.com imaging services directly via Livi clinicians or through the web

· __Corporate/EAP Access__: Employees and members under Livi’s B2B health partners can benefit from streamlined access to scans as part of their wellbeing or employee assistance programmes

· __Clinical Support__: Scan.com provides clinician-guided referrals and patient support alongside the booking process, reducing administrative burden for clinicians and patients alike. For further information please visit the Livi website.

__Kry/Livi media contact details:__ Global: Natalie Sutton, natalie@nataliesutton.co.uk, 07768 026197

__About Scan.com__

Scan.com is a tech enabled diagnostic imaging platform on a mission to make medical scans easily accessible for all. It connects patients, clinicians, insurers and other partners to MRI, CT, X-ray and ultrasound services through one central platform, reducing delays, accelerating diagnosis and improving health outcomes. With a network of over 300 centres across the UK, Scan.com delivers an end to end imaging pathway including triage, referral support, scheduling, digital reporting and onwards referrals. Backed by over $60 million in venture funding, the company is scaling rapidly across consumer and enterprise healthcare markets in both the UK and US.

__About Kry/Livi:__

Kry is the European leader in digital first healthcare, allowing patients to consult with a qualified health professional in minutes, via their smartphone or tablet or have a physical visit within the Kry network when needed. Since launching in early 2015, Kry has helped over 11 million patients and provided more than 200 million patient interactions throughout Europe.

Backed by some of Europe’s most renowned tech investors, Kry is reimagining the future of healthcare through digital innovation. Headquartered in Stockholm, Kry’s 5,000+ clinicians and 1,000+ employees are committed to improving the world’s health through innovation, one patient at a time. Kry operates in Sweden, Norway, France, and the UK. In the UK and France, Kry trades as Livi. To learn more, visit www.kry.se / www.livi.co.uk / www.livi.fr / www.kry.no.

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Livi UK and Scan.com Partner to Expand Access to Diagnostic Imaging Services

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